Terms and conditions

Sales Taxes in Canada:

Canadian Sales Taxes are applied based on shipping destination as follows: 

Nova Scotia, New Brunswick, Prince Edward Island, and Newfoundland subject to 15% HST

Ontario 13% HST

Sales within Quebec subject to 5% GST + 9.975% PST while all sales elsewhere in Canada are subject to 5% GST.

Weights shown for each product are the larger of the actual shipping weight or the dimensional weight used to determine the shipping costs. Please contact us to enquire whether we can provide an adjustment for shipping multiple items at the same time.

Diffusion Audio Inc. reserves the right to make changes to these policies and may put limits on the amounts that may be transferred via certain payment methods without special prior arrangement.

International customers (including the USA) should contact us before placing orders as some items are only available for sale to Canadian customers. International customers are responsible or all duties and taxes (VAT) that may apply in their respective countries. All International transactions over $5000Cdn must be paid via bank transfer. Please contact us for further information.

We declare the full sale value for all international shipments, no exceptions.

NOTE: Customers in the USA, please note that US Customs and Homeland Security requires us to request the SSN of the individual or the EIN of the business we will be shipping to. Please visit www.cbp.gov for further information.

All trademarks and photos not owned Diffusion Audio Inc. are the property of their respective owners. Prices and availability of products are subject to change without notice. Product descriptions, pictures, and availability are provided with intent of accuracy however, Diffusion Audio Inc. is not liable for errors, omissions, or misrepresentations.

Customers may request to return an item within a 48 hour evaluation period by requesting an RMA by email or phone. The customer is responsible for all freight charges from Diffusion Audio and back, even if these charges are included in the original sale price and returns are subject to a 3% restocking fee. This fee is waived if the item's price is below $1000 or if payment was made by IEMT, Paypal or wire transfer.

All custom order instruments sales are considered final upon customer approval of the specified order and may not be returned after delivery. Diffusion Audio requests a 50% deposit on all custom orders with the balance payable upon final shipment